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2.2 Based on 32 reviews
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  • Customers like
    • Product line 3
    • I like the shower enclosure 2
    • Very sad 1
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    • Sales 6
    • Lack of communication 5
    • Did not get what we paid for 4
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We paid almost $5000 for a shower enclosure from Bath Planet. Ridiculous price "shame on us" We would have done better buying a shower enclosure at Depot for less then half the price. Within the first year 1/2 ( poor caulking, Door handles stripped and became loose, under liner plastic fell off and needed to be replaced, flooring became soft where you can feel the bottom of the floor where they overlaid the shower cover.....today it still... Read more

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Exactly one year ago, I had two bathrooms remodeled using a Bath Planet subcontractor representing their company. Several weeks ago, my wife noticed our laminate flooring on the exterior wall of the remodeled shower looking funny. I pressed my foot against it and "SQUISH". The floor clearly had standing water under it and appears to have been getting worse over time. I start by calling the Bath Planet installer only to find they were out of... Read more

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Bath Planet - BATHPLANET aka AAPCO aka ESHIELD VA-MY TESTIMONY. LETS GET STARTED
1 of 5

LET ME BEGIN BY SAYING I HAVE BEEN IN AND OUT OF THE HOSPITAL FOR THE PAST 2 YEARS THUS THE LONG DELAY MAKING A COMPLAINT. THE WORK WAS DONE IN AUGUST OF 2013. I CALLED TO HAVE MY BATHROOM DONE BECAUSE MY TOILET TANK WAS LEAKING MAKING THE TOILET START SINKING. I DECIDED SINCE THEY WERE GOING TO REPLACE THE SUB-FLOOR I WOULD GET THEM TO REPAIR OTHER ISSUES IN MY SMALL BATHROOM. GRANTED THE BATHROOM WAS A DISASTER. ANY TYPE OF REPAIRS MADE IT... Read more

Was this review helpful? 1 2

The sales person lied, again and again. Anything that came after was confirmed with the person that came take the measurement and the crew that performed the job. He did not have any knowledge, the quote was so overestimated. It is not a seamless design, drainage would be overlooked if I did not watch closely how the team was performing the job. The high end shower head and hand shower is the cheapest quality that can be found The Shower door,... Read more

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Now bath planet will not call us back,what a way to treat a paying customer.

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I just purchased a home that had recently underwent a bathroom upgrade with a new tub enclosure from Bath Planet. I was the first person to use the new shower/tub enclosure and within just a week noticed it wasn't draining right, the whole tub backing up with water. I called a plumber and I guess the way that they installed the tub enclosure and fitted it was incorrect with the pipes. After that major fix, a month later I noticed the bottom of... Read more

Was this review helpful? 0 2

Product mix up, failure to call back after work completed by management. Very expensive for what you get. Workers worked hard, not their fault.

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The literature and salesperson were smooth...but the appointment lasted forever and it was late at night. I felt like they tried to "close" the sale on the spot which made me really uncomfortable. The estimate was a joke too...written down on a sticky note for $9500...definitely shop around. When I called them back and mentioned my other quotes they automatically dropped it $1000. I think they are shady so there's no way I would hire them. I... Read more

Was this review helpful? 1 2

I am totally DISSATISFIED with this company. I've been lied to, taken advantage of, I feel they stole my money and NEVER followed through with what they professed to do. My deposit check was cashed IMMEDIATELY, I never heard from them and I had to contact them as to what was going on. I asked for my money back and they REFUSED, so I was STUCK so I didn't lose the $5000.00 deposit I made. once the work was done a week later "inspectors" came to... Read more

Was this review helpful? 1 2

I contacted Bath Planet today regarding a free estimate to have some work done on my bathroom. I was asked a series of questions regarding my home and then I was asked about my wife. I stated my wife would not be available for any appointment because I'm the one that handles all repairs in my home. I was refused an estimate by Bath Planet because I would not set up a time for them to speak to my wife. My wife is not the person who called nor... Read more

Was this review helpful? 1 2
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