Bath Planet
Reviews and Complaints

they did not do what they were supposed to do. they added a shower that was smaller then my existing tub removed my sink and left a big gap where the sink was and the tub was at.

they added a panel that was much taller then the existing tile. my mirror now is over a 5:7 wall. if you are less then 6 feet, you are out of luck. they were supposed to remove the existing tile.

nope they did not do that either.

they forged my spouse's signature to get me approved for a loan. now here we are 6 month after they started the project and the project is still not completed. never, never , so business with these people!

please stay far away from them. the worst contractors ever!

I signed a contract and paid a $5000.00 deposit on 12/7/2015. I'm still waiting for my new bathroom.

I've called several times and asked them to return my call.

When they finally return my call they always have an excuse. My next call will be to my lawyer.

In December 2015, I attended an event at WestWorld in Scottsdale, AZ. There I met Patricia Peters, a rep for Bath Planet, and arranged for a home consultation with one of the estimators for Bath Planet.

Ms. Peters gave me a Five Hundred Dollar coupon off the cost of the walk in tub. He arrived at my home in Scottsdale on 12/15/2015 at 11 a.m., and came in and measured for a walk-in tub in my master bathroom. Very pleasant fellow - but I never heard from him again!

No quote, no phone call, nothing! Strange! Today when I came across Ms. Peters card, I called the 623-388-**** number on her card.

The receptionist answered the phone like she was in the middle of a fire, mumbled something at warp speed that I couldn't understand and slammed me on "hold." When she finally came back on the line, I laughingly said "If you worked for me and answered my business phone like you just did, I'd fire you." to which she replied "Well, I said...." and repeated the same words that she had just answered the phone with, and I couldn't understand that either! I asked to speak to Ms. Peters, and was put on hold again, and when she came back, she said "She's not answering her phone. Can I take a message?" at which point I gave up and said "No, thanks." I owned a couple of businesses in the PHX area, and if my employees responded to callers like that, I would be very unhappy.

Not a very good way to run a business, in my opinion. And certainly not the way to attract clients!

Came across Bath Planet at a Home Show this past weekend. Very friendly informative young man really sold us on their products.

We made app. Then later read reviews from this website and wasn't very happy. But decided to let them come for a 2nd opinion. They called to verify app today March 16, 2016 for tomorrow evening and because I couldn't be home he wanted to reschedule because their policy is they like both spouses to be there!!

Seems shady to me, not a good way to run a business or get clients.

No worries easnt meant to be

Scheduled an appointment a month ahead of time. Received a voicemail the evening before the appointment asking to call and confirm.

When I called in the morning to confirm because I was out until 10PM, I was told they overbooked and they would have to reschedule. I said never mind because I want to deal with an organization that keeps their appointments. I was met with a sob story of how they have been so busy and overbooked just like a doctor's office. My doctors don't overbook me.

They apparently realize that my time is valuable, as is theirs. I was called back a half hour later saying they could now keep the appointment, so I said fine, come out.

The man was nice enough, but said he'd follow-up later in the week with an email quote and give us a call. We have not received either, I'm not holding my breath.

Bad experience. Asked for tiled panels and received solid panels.

They had already installed so we didn't want the trouble to remove. Asked for brushed nickle and got piece-meal with chrome. Installers made two gouges in wall, left many cigarette butts in the front yard, water leaked from plumbing into main floor ceiling, AND the plumbing is reversed (hot to the right - cold to the left) in the shower and sink. We have called many times to have these issues resolved and keep getting odd reasons they haven't come back out.

Spent quite a bit of money on this and very unhappy with customer service. We should have never paid them in full until we were completely satisfied.

I had a estimate don't and after he got done he sat me down and just gave me a number. I asked how this was itemized and if I could get a itemized wore and he just said "they don't do that" thought that was sketchy.

Then he did what I have read other people had happen and he lowered the price a few times. And he was pretty pushy. My shower is in rough shape but he kept pushing that at me.

He was the first person I had come out cause I saw the company at the RV show. Not sure of there work but there sales techniques are very pushy.

There has to be a better way to join the seams this caulking is terrible.everyone that sees my bathroom can't believe someone would leave it like this. They person that installed it has been here twice and it hasn't changed.it is so heartbreaking to realize that you were deceived by these people.

I told a friend of mine about them and she also got hers done the caulking is worse than mine I can't believe this has happened my husband passed on 2years ago and this was the first project that I did on my own and it turned out terrible. I think if I would have had any idea this was how it would have turned I would not have done it.

The 2-3 day job took about 7 weeks to complete. They re-plumbed the shower and closed up the wall without doing a leak check. It leaked they had to open up the wall and repair it and repair the wall again. (they did a nice job on the wall in the closet).

They installed the shower glass backwards the non streak coating belonged on the inside not the outside as it was installed another week to repair that. The foot rest was not fastened properly and had to be redone, another week.

A few months later someone from the company called to ask about the install we told her what we said here, we were told someone would contact us they have not. So beware look to your local contractors and stay away from these guys poor quality work and way overpriced for what they did.

J.S. from Indio, CA

First found this company on a promotion on living social. When we called to inquire about the promotion we were told that we couldn't have any answers or information about the product or service unless we had a consultation where a person would look at our bathroom and give us a quote...

well long story short right away i new the product wasn't for me when the man came, however he seemed friendly and was willing to hear him out. After a two hour "consolation" that turned into a presentation nothing to do with our bathroom... my fiancé and I realized we were suckers... we weren't getting a consultation on our bathroom rather a scam.

By the end of the night the man quoted us at almost 18 grand for just a shower! Mind you that was plastic not even trial or anything to brag about. After he was told this isn't for us he lowered the price, multiple times. We still patiently told him know that this was not what we thought we were sitting down for.

We did not realize we would have to make a decision that night to get that price... we had only begun or bathroom remodel options and we were not ready to do this just yet. He continued to pressure us and make us feel somewhat *** for not taking his offer. After kindly telling him know multiple times he then began to ask my fiancé and ignoring me as if my fiancé would say something different and maybe he could change his mind.

... hello no is no, at that point I started to get aggravated and told him that we were not doing this it was not a option. He continued to try and pressure us... I replied with you are pressuring us and I am asking you to leave now...

Sorry I had to kick the guy out however he was arrogant and a typical sales guy... wish i new what we were getting into before we invited him into our home...

Hope this is helpful for anyone thinking about checking this company out.. and after reading other reviews im happy with our choice due to their lack there of customer satisfaction.

Nothing was done up to code: not plumbing supplies and drain; not insulation; not framing; NOTHING! It's been 2 months now and they're not done yet, they remove your tub then use your lack of a bathroom to leverage your compliance.

No permit was pulled. They put no support behind drywall. They left a foot of unsupported drywall behind my walls. They promised to frame if necessary.

I only found this when they removed the walls they allready installed for the inspector. They wanted to cut floor joists out of my floor.

They broke stuff, and so much more. WORST PEOPLE I HAVE EVER WORKED WITH!

Come on man, Bath Planet is backed by Good House Keeping...they give you a two year money back warranty...its acrylic blended with abs (same material you make football helmets out of) so it's extremely durable ...it's 100% non-porous, so mold doesn't have anything to attach to and grow in, hard water can't dull it, and soap *** doesn't get imbedded in it. Super simple to clean.

With a lifetime warranty to never chip, fad, peal, or crack...not including the life time labor warranty that comes with it, saying if anything does happen, you won't be charged to come fix it.

Also, everything Bath Planet manufacturers is American Made!! Pretty sure you're trolling for a less qualified company.

I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June. I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.

The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.

This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).

It has yet to be fixed and this is October 20th. If I had it to do again I would run not walk away from this company!

I usually let my wife handle any expense dealing with the home. Thank goodness i had some downtime to sit in on the conversation.

He quoted us $6600 to place plastic shower lining in our bathroom. When my wife hesitated, he kept dropping the price to $3600. I wondered how he can drop the price almost 50% without consulting his bosses. Well when I said no and asked him to leave, he said the offer would be no good after he leaves the house.

Not that I will call him, but I bet if we called he would come running. This company is a scam and reminds me of the penny stock firms of the 80's. Plastic covering that is more than tile estimates . .

.

I bet out of the $3600 at least $2000 is the margin after parts and labor. After reading the reviews, I would recommend people stay away from this company.

I met representatives of bath planet at our local trade show. I told them my kids wanted to do a shower remodel.

I asked where they would go to and was told the whole state of Texas. Set up an appointment.

It was later canceled by bath planet because it was out of their jurisdiction. They live in Katy.