Bath Planet

Need to cancel installation of Bathroom project immediately! The salesmans name is Kyle hunt.

Dealer# 1025****. My name is George Foley

omedge receipt of 2 completed copies of this Notice.

ig Signature

Co-buyer's Signature

NOTICE OF CANCELLATION

Date of Transaction: 05/21/2024

You may CANCEL, this transaction, without any Penalty or Obligation within THREE BUSINESS DAYS (FIVE in Alaska and FIFTEEN in North Dakota if you are 65 years or older) from the above date. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, it you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract (except in Texas and Wisconsin).

To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice, or send a telegram, to: Bath Planet of St Louis 2424 Hwy 94 S Outer

Road, SAINT CHARLES, MO 63303

NOT LATER THAN MIDNIGHY OF | HEREB

CANTEL THIS TRANSACTION

5/23/2024

NOTICE OF CANCELLATION

Date of Transaction: 05/21/2024

You may CANCEL this transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS (FIVE in Alaska and FIFTEEN in North Dakota if you are 65 years or older) from the above date. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract except in Texas and Wisconsin).

To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice, or send a telegram to: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

SAINT CHARLES, MO 63303

NOT LATER THAN MIDNIGHT OF I HEREBY CANGEL THIS TRANSICTION.

Buyer's olgablure

05/24/2024

(date)

5/23/2024

The cancellation notices below apply only to home improvement contracts.

NOTICE OF RIGHT TO CANCEL

NOTICE OF RIGHT TO CANCEL

Your Right to Cancel

Your Right to Cancel

You are entering into a transaction that will result in a security interest on

You are entering into a transaction that will result in a security interest on

your home. You have a legal right under federal law to cancel this

your home. You have a legal right under federal law to cancel this

transaction, without cost, within three business days from whichever of the transaction, without cost, within three business days from whichever of the following events occurs last:

following events occurs last:

05/21/2024

(1) The date of the transaction, which is

(1) The date of the transaction, which is

(2) The date you received your Truth in Lending disclosures; or

2) The date you received your Truth in Lending disclosures; or

(3) The date you received this notice of your right to cancel

3) The date you received this notice of your right to cance

If you cancel this transaction, the security interest is also cancelled.

Within

If you cancel this transaction, the security interest is also cancelled. Within

20 calendar days after we receive your notice, we must take the steps

20 calendar days after we receive your notice, we must take the steps

necessary to reflect the fact that the security interest on your home has

necessary to reflect the fact that the security interest on your home has

been cancelled, and we must return to you any money or property you nave been cancelled, and we must return to you any money or property you have given to us or to anyone else in connection with this transaction.

given to us or to anyone else in connection with this transaction.

You may keep any money or property we have given you until we have

You may keep any money or property we have given you until we have

done the things mentioned above, but you must then offer to return the

done the things mentioned above, but you must then offer to return the

money or property. If it is impractical or unfair for you to return the property,

money or property. If it is impractical or unfair for you to return the property,

vou must offer its reasonable value.

You may offer to return the property at you must offer its reasonable value. You may offer to return the property at your home or at the location of the property. Money must be returned to the your home or at the location of the property. Money must be returned to the address below.

If we do not take possession of the money or property

address below. If we do not take possession of the money or property

within 20 calendar days of your offer, you may keep it without further

within 20 calendar days of your offer, you may keep it without further

obligation.

How to Cancel

How to Cancel

If you decide to cancel this transaction, you may do so by notifying us in

If you decide to cancel this transaction, you may do so by notifying us in

writing at: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

writing at: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

SAINT CHARIES MO 63303

SAINT CHARLES MO 63302

You may use any written statement that is signed and dated by you and

You may use any written statement that is signed and dated by you and

states your intention to cancel, or you may use this notice by dating and

states your intention to cancel, or you may use this notice by dating and

signing below. Keep one copy of this notice because it contains important signing below.

Keep one copy of this notice because it contains important

information about your rights.

Ifyou cance) 6y 524/2024 (midhight of the third business cay later han

If you cancel by mail or telegram, you must send the notice no later than

midnight of the third business day following the

latest of the three events listed above) If you send or deliver your written

midnight of the third business day following th

notice to cancel some other way, it must be delivered to the above address latest of the three events listed above). If you send or deliver your written

no later than that time.

notice to cancel some other way, it must be delivered to the above addres no later than that time.

I WISH TO CANCEL.

WISH TO CANCEL.

Buyer's Signature

Date

Buyer's Signature

Date

ALL STATES exCep AR COPY 1 Vie) - Orgnal COPY 2 (ralou) - Dealer Copy copY 3 (Pint) -Buyer Copy COPY 4 (Gold) - Buyer Copy RTCHM-GN Rev 01-67-21

last month I had a new shower put in. everything looked great.

during construction they were supposed to put in a false wall. It was to be 5 inches wide. you could not notice That it started at about 6 and a quarter inch at the very top and at the bottom it is about 5 and a half inches. the only way I found this out, was when I tried to put up my glass shower doors.

There would have been about a three quarters of an inch gap between the door and the wall, as it tapered to the bottom. this would cause water from the shower to come out and onto the floor.

now I called bath planet and talked to someone named Rich Pauly. He informed me that the job was done, and the contract fulfilled. I told him there was an addendum to the contract saying the wall was to be 5 inches wide.

He still said they would be doing anything else, and the contract had been fulfilled. can you see how this affects me putting up my glass doors. how can we remedy this? Thanks in advance.

Also, I am a veteran and disabled, and a senior. I can't afford to fix this problem. Ray Krmaschek 708-863-****

Customer InformationRaymond Krmaschek1828 South 47th CourtCicero IL 608045**-**6-5356rkchek@***.netDate: 01/08/2024Rep: Danielle WinarskiDESCRIPTION"We will no longer be installing a bathtub. We will install a new shower base 70x28 with a left hand drain in white.

We willbuild a 5" wide wall on the left hand side that will run up to 96". We will install a white marble cap on the top of the new wallbuild. We will wrap the face of the new wall with acrylic and corner trim. We will install a Straight shower rod in chromefinish.In order to accommodate the oversized space we are adding an additional tower caddy in Madeira granite, one will beinstalled in each corner.No other changes to the contract.

No price change. The balance due is $6000 and will be paid Via Wells Fargo Loan.

Just over two years ago, Bath Planet remodeled our Master Bathroom! Over $30k spent and we loved our Kohler walk in tub!

Three to four months ago, the jacuzzi jets started spewing flotsam here and there! Look liked boiled spinach! No odor to it! We quit using the tub!

Ive been trying various numbers for past two months to no effect! This should be under warranty and it sure does need to

be addressed!

Awesome experience great customer service done in a timely manner awesome quality our walk in shower is like when you go to a nice hotel and take a shower and say I wish we had a shower like that at home. Well now we can say that it is beautiful and so refreshing, and rejuvenating.

The contractor stayed as late as he could to make sure the job was done in a timely manner. Much thanks to bath planet for a job well done

We have called several times and even called the corporate office and still no one has returned our phone calls. To say we are disappointed with Bath Planet is an understatement!!

We placed an order for a custom shower back in Sept 2020. We put the project on hold until Spring.

In March we called to schedule the installation and were ensured they would have all the parts. On the first visit they were missing the shower head we ordered through them. When we rescheduled again we found out they never ordered our shower head and they asked us to get our own and they would install it. When we called to reschedule again for a Wednesday they moved us out to Thursday and on Thursday they moved us out to Friday.

At that time they told me they would install my shower door for free. The only open time they had available was the following week and we were out of town. We had to drive 2 hours home to meet them only to find that once again they had the wrong parts.

We ordered 4 shelves matching the shower and one was white. No time to install the shower doors and no discount for all our hassle.

Project is incomplete, and we have not received information about final payment arrangements. Punchlist items that need to be completed:

-Door color needs to match walls.

-Closet/Tile interface poor workmanship.

-Valence/Tile interface poor workmanship.

-Valence surface is not rigid, and has too much flexibility.

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Worst customer service lady over the phone was super rude do t even hear my problems

They are ripp off

Totally a bad experience from day one. Customers are not told the truth when sold and once they get your money its over.

No customer follow up. Trying to talk to there corporate office but have been unable to reach a real person.

Bottom shower door not secured at time if installation. Was told it would be repaired, never heard from again.

Now door off track and I can't repair it

I, Karen Grace Cummings unfortunately, entered a contract with Bath Planet base on lies and deception. Bath Planet was the fifth company to come to my home to give me an estimate to replace my semi-frame glass shower door, to a no-frame clear glass shower door to my bathroom suite and add the same to my guest bathroom within the past two years.

The previous companies were honest and stated that they wouldn't be able to change my suite shower door to a clear no-frame shower door, because my shower door is attached to my whirlpool tub on one side and my vanity/sink on the other side. When the Bath Planet salesman and manager Kevin came to give me a estimate Kevin looked at my shower and stated that they could replace my shower door with a clear no-frame glass door. I was incredibly pleased to hear and surprised! I asked Kevin was he sure?

Kevin replied yes, we have been doing this for thirty years and have installed all kinds of shower doors and that is why they’re the best in the business, and has the Good House Keeping rating. Then he went on to speak about the shower walls, and frame around my tub, my husband and I thought that it would be nice to update too, but the main thing was the no-frame clear glass shower door is what we had been seeking to do for over two years. The first time the Bath Planet workers came was on March 4th, the shower base was too small, 40-In. and it should have been 42-In.

I happen to go upstairs to check on things and learned this from the workers, their boss Dennis had told them to build the walls out to fit the base. I was so very upset, the gall to make my shower 2-In. smaller to fit their smaller base. The floor base had been measured countless of times, by 4 different people, I thought to myself, OH NO!

I knew that I was in trouble and that Bath Planet was of no integrity. I spoke to Dennis the workers boss and I told him absolutely not, that they were allowed to make my shower smaller, he hung up on me. On March 16th, Dennis called and wanted to set a date for the workers to come back out, I asked Dennis about Kevin and he stated that" Kevin would be out for a while". The second time the workers came on the 24th, one of the workers stated to me that he had called Kevin and that Kevin stated "why are you calling me?

I don't work for Bath Planet anymore". I know that Dennis and Bath Planet both knew prior to installing the shower base and doing the walls and tub that they would not be able to install a 3/8-In. no-frame clear shower door stated in my contract. Bath Planet should have told me and given me the choice of going forward or voiding the contract because Dennis told me that Kevin had been fired for lying about the shower door.

On March 24th, a couple of hours after the workers left I received two emails which lead me to believe that they were from Mosaic my financial provider, but they were from Bath Plant wanting me to reply to the emails that would release the payment (which I didn't know at the time). The emails were stating “Congratulations on of your bathrooms and that I was happy and satisfied with the installations”. I read it and thought what! Our bathroom is not completed, I did not reply.

I told Julie that I was not going to because the statements were not true. That is when I was told that they would not be paid if I didn't. I again told Julie that I was not going to confirm because it was not true, about five minutes later the manager Dimitris Nacopoulos called trying to force me to reply to the emails and I also told him no, it's not true and that I wasn't going to say that it was. The manager said that he would send me a check for $500.00 that I could keep if or until the work was completed.

I said no that I did not want $500.00 (what is $500.00 in comparison to them receiving$19,500.00) dah! He then stated to me that I better reply to the email as soon as the installation was completed. The third visit was a man from Arizona Shower Door, Paul Rack came to measure for the 3/8-In. no-frame clear shower door, and as all the other companies stated that he could not do it.

Then he said that he wouldn't do it, that the way the door would be framed, every time we took a shower water would be all over the floor and that he didn’t want to come back over and over to try to fix it. He went on to say that his shower was the same as ours. Paul said that he could do a 1/4-In. semi-frame clear glass door.

I told him no, that was not what we wanted and that the only reason that we were doing this installation was for the no-frame clear glass door. I was so terribly upset, how they had lied to reel me in and did not tell me on the 16thor sooner whenever it was that they supposedly learned that Kevin lied to get my business. I believe that I was not told because they wanted to install the shower walls and the tub frame to obligate me to go forward with the contract. I will not belied to, swindled, deceived into paying Bath Planet any money, if they would have been honest with me, I would have told them, no thank you and sent them on their way as we did the other companies.

I spoke to Dennis on April 8th, I wanted to know what the resolve was because Bath Planet had breached our contract, Dennis stated that they could install the 1/4-In. clear semi door frame, I told Dennis no, that I wasn't going to pay $20,000 for a shower door that I already had, that I wouldn't be speaking to him because these transactions would have never happen if Kevin had been honest with me. Dennis said that he could take$1,500.00 off the cost. I told Dennis that I was not going to pay over $18,000 for a door that I didn't want or need!

I ask Dennis why his company did this tome?! Julie called later that evening, because I had received a text message, “Congratulating me on the completion of my bathroom remodeling for $14,000 and for me to respond yes”, again trying to get me to reply to the text message to release payment to them, which I feel is totally unethical, I told Julie that I wasn't paying them anything, that I had been lied to, scammed to do business with them, that they had breached the contract, and she said something like, okay we'll have to take you to court, I told her to do what she had to do. The facts of the contract when signed was that Kevin had lied and the contract had been breached, I should have been told prior to any installation, given the choice to continue with the installation or not. Kevin and the manager Dimitris Nacopoulos that I spoke to on the phone both stated how good their company was and had been in business for thirty years with no complaints.

I don’t believe them, they lied and have their customers signing false statements that were not true prior to completion and those poor customers had no choice, because they had sent the information in writing stating that the installation was completed and that they were satisfied. Thank God that I wouldn’t agree to that total lie, at the time they wanted me to sign, the installation was not finish, this is terrible, the very worst action that a company can do to their customers. My bathroom suite has been unusable since March the 4th, I need to find a company who can install a shower door so that we can use our shower again. I will not allow Bath Planet back in my house again.

I deeply appreciate that Mosaic does not release payment until their client has received full completion and satisfaction which at that time requires payment, I will never send a confirmation to pay Bath Plant.

The contract with Bath Plant was by lies and deception, the contract was breached since day one and is not honorable for payment or service which would have been denied if I would have been told the truth that Bath Planet could not install a frameless glass door to my suite. BATHPLANET IS OF NO INTEGRITY, a lien has been filed against my house, the fight is on!