Bath Planet

The complaint never shows up on this sight. Pretty easy to say Bath Planet has a high rating when the reviews don't show up on this sight to help people dealing with BP issues and warn others to stay away.

FAR AWAY!!! I have tried several times to enter my negative review for Bath Planet in Apple Valley Mn. For some reason it doesn't show up here. I am choosing to take my issue to the BBB or State Attorney if that's what it takes to prevent others from getting scammed the way we have been.

Nothing more to say at this point. Take my advice and stay away from Bath Planet MN in Apple Valley.

Now bath planet will not call us back,what a way to treat a paying customer.

I just purchased a home that had recently underwent a bathroom upgrade with a new tub enclosure from Bath Planet. I was the first person to use the new shower/tub enclosure and within just a week noticed it wasn't draining right, the whole tub backing up with water.

I called a plumber and I guess the way that they installed the tub enclosure and fitted it was incorrect with the pipes. After that major fix, a month later I noticed the bottom of my tub seemed like water was filling between the liner covering and old tub. It was like showering on a water bed surface, moving and unstable. I called them and they came out ($50 service call fee each time) and had to do more work to fix it.

Just unhappy with the product - the previous owners spent nearly 9K to have this new bathroom done and I was the first person to use it and within a few weeks to a month all of these problems arose with it. Ridiculous that with a warranty (and it being brand new and just completed!) you still have to pay the service call fees on top of taking off a days work to fit their large window of service call time.

Product mix up, failure to call back after work completed by management. Very expensive for what you get. Workers worked hard, not their fault.

I am totally DISSATISFIED with this company. I've been lied to, taken advantage of, I feel they stole my money and NEVER followed through with what they professed to do.

My deposit check was cashed IMMEDIATELY, I never heard from them and I had to contact them as to what was going on. I asked for my money back and they REFUSED, so I was STUCK so I didn't lose the $5000.00 deposit I made. once the work was done a week later "inspectors" came to my home to view the completed job, took pictures of what needed to be corrected and said I would hear back from someone in a few days. A MONTH went by, no call from the manager.

I called to speak to someone. his name is DON, said he would be at my house the following Saturday after 10am. Saturday came, I had to run errands and he should up at my house before 9:30am, didn't dtay, didn't call, my daughter said he came in and looked at the bathroom and left. There are SEVERAL defects I needed to show him but with the service I got from the beginning I'm not surprised how shady this company does things.

The pipes to the drain weren't hooked up properly and a part wasn't even ianstalled which is vital to the draining system, this was ANOTHER matter is wanted to discuss with DON.

I don't recommend anyone to do business with the INDIANAPOLIS IN location, headquarters in an area of Lawrence. DONT GET TAKEN LIKE I DID!

I contacted Bath Planet today regarding a free estimate to have some work done on my bathroom. I was asked a series of questions regarding my home and then I was asked about my wife.

I stated my wife would not be available for any appointment because I'm the one that handles all repairs in my home. I was refused an estimate by Bath Planet because I would not set up a time for them to speak to my wife.

My wife is not the person who called nor does she handle any repairs in my home. It is a disservice to a customer when they can't get an estimate because I refuse to set up an appointment to let you speak with my wife.

Need to cancel installation of Bathroom project immediately! The salesmans name is Kyle hunt.

Dealer# 1025****. My name is George Foley

omedge receipt of 2 completed copies of this Notice.

ig Signature

Co-buyer's Signature

NOTICE OF CANCELLATION

Date of Transaction: 05/21/2024

You may CANCEL, this transaction, without any Penalty or Obligation within THREE BUSINESS DAYS (FIVE in Alaska and FIFTEEN in North Dakota if you are 65 years or older) from the above date. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, it you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract (except in Texas and Wisconsin).

To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice, or send a telegram, to: Bath Planet of St Louis 2424 Hwy 94 S Outer

Road, SAINT CHARLES, MO 63303

NOT LATER THAN MIDNIGHY OF | HEREB

CANTEL THIS TRANSACTION

5/23/2024

NOTICE OF CANCELLATION

Date of Transaction: 05/21/2024

You may CANCEL this transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS (FIVE in Alaska and FIFTEEN in North Dakota if you are 65 years or older) from the above date. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract except in Texas and Wisconsin).

To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice, or send a telegram to: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

SAINT CHARLES, MO 63303

NOT LATER THAN MIDNIGHT OF I HEREBY CANGEL THIS TRANSICTION.

Buyer's olgablure

05/24/2024

(date)

5/23/2024

The cancellation notices below apply only to home improvement contracts.

NOTICE OF RIGHT TO CANCEL

NOTICE OF RIGHT TO CANCEL

Your Right to Cancel

Your Right to Cancel

You are entering into a transaction that will result in a security interest on

You are entering into a transaction that will result in a security interest on

your home. You have a legal right under federal law to cancel this

your home. You have a legal right under federal law to cancel this

transaction, without cost, within three business days from whichever of the transaction, without cost, within three business days from whichever of the following events occurs last:

following events occurs last:

05/21/2024

(1) The date of the transaction, which is

(1) The date of the transaction, which is

(2) The date you received your Truth in Lending disclosures; or

2) The date you received your Truth in Lending disclosures; or

(3) The date you received this notice of your right to cancel

3) The date you received this notice of your right to cance

If you cancel this transaction, the security interest is also cancelled.

Within

If you cancel this transaction, the security interest is also cancelled. Within

20 calendar days after we receive your notice, we must take the steps

20 calendar days after we receive your notice, we must take the steps

necessary to reflect the fact that the security interest on your home has

necessary to reflect the fact that the security interest on your home has

been cancelled, and we must return to you any money or property you nave been cancelled, and we must return to you any money or property you have given to us or to anyone else in connection with this transaction.

given to us or to anyone else in connection with this transaction.

You may keep any money or property we have given you until we have

You may keep any money or property we have given you until we have

done the things mentioned above, but you must then offer to return the

done the things mentioned above, but you must then offer to return the

money or property. If it is impractical or unfair for you to return the property,

money or property. If it is impractical or unfair for you to return the property,

vou must offer its reasonable value.

You may offer to return the property at you must offer its reasonable value. You may offer to return the property at your home or at the location of the property. Money must be returned to the your home or at the location of the property. Money must be returned to the address below.

If we do not take possession of the money or property

address below. If we do not take possession of the money or property

within 20 calendar days of your offer, you may keep it without further

within 20 calendar days of your offer, you may keep it without further

obligation.

How to Cancel

How to Cancel

If you decide to cancel this transaction, you may do so by notifying us in

If you decide to cancel this transaction, you may do so by notifying us in

writing at: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

writing at: Bath Planet of St Louis 2424 Hwy 94 S Outer Road,

SAINT CHARIES MO 63303

SAINT CHARLES MO 63302

You may use any written statement that is signed and dated by you and

You may use any written statement that is signed and dated by you and

states your intention to cancel, or you may use this notice by dating and

states your intention to cancel, or you may use this notice by dating and

signing below. Keep one copy of this notice because it contains important signing below.

Keep one copy of this notice because it contains important

information about your rights.

Ifyou cance) 6y 524/2024 (midhight of the third business cay later han

If you cancel by mail or telegram, you must send the notice no later than

midnight of the third business day following the

latest of the three events listed above) If you send or deliver your written

midnight of the third business day following th

notice to cancel some other way, it must be delivered to the above address latest of the three events listed above). If you send or deliver your written

no later than that time.

notice to cancel some other way, it must be delivered to the above addres no later than that time.

I WISH TO CANCEL.

WISH TO CANCEL.

Buyer's Signature

Date

Buyer's Signature

Date

ALL STATES exCep AR COPY 1 Vie) - Orgnal COPY 2 (ralou) - Dealer Copy copY 3 (Pint) -Buyer Copy COPY 4 (Gold) - Buyer Copy RTCHM-GN Rev 01-67-21

last month I had a new shower put in. everything looked great.

during construction they were supposed to put in a false wall. It was to be 5 inches wide. you could not notice That it started at about 6 and a quarter inch at the very top and at the bottom it is about 5 and a half inches. the only way I found this out, was when I tried to put up my glass shower doors.

There would have been about a three quarters of an inch gap between the door and the wall, as it tapered to the bottom. this would cause water from the shower to come out and onto the floor.

now I called bath planet and talked to someone named Rich Pauly. He informed me that the job was done, and the contract fulfilled. I told him there was an addendum to the contract saying the wall was to be 5 inches wide.

He still said they would be doing anything else, and the contract had been fulfilled. can you see how this affects me putting up my glass doors. how can we remedy this? Thanks in advance.

Also, I am a veteran and disabled, and a senior. I can't afford to fix this problem. Ray Krmaschek 708-863-****

Customer InformationRaymond Krmaschek1828 South 47th CourtCicero IL 608045**-**6-5356rkchek@***.netDate: 01/08/2024Rep: Danielle WinarskiDESCRIPTION"We will no longer be installing a bathtub. We will install a new shower base 70x28 with a left hand drain in white.

We willbuild a 5" wide wall on the left hand side that will run up to 96". We will install a white marble cap on the top of the new wallbuild. We will wrap the face of the new wall with acrylic and corner trim. We will install a Straight shower rod in chromefinish.In order to accommodate the oversized space we are adding an additional tower caddy in Madeira granite, one will beinstalled in each corner.No other changes to the contract.

No price change. The balance due is $6000 and will be paid Via Wells Fargo Loan.

Worst customer service lady over the phone was super rude do t even hear my problems

They are ripp off

Just over two years ago, Bath Planet remodeled our Master Bathroom! Over $30k spent and we loved our Kohler walk in tub!

Three to four months ago, the jacuzzi jets started spewing flotsam here and there! Look liked boiled spinach! No odor to it! We quit using the tub!

Ive been trying various numbers for past two months to no effect! This should be under warranty and it sure does need to

be addressed!

Totally a bad experience from day one. Customers are not told the truth when sold and once they get your money its over.

No customer follow up. Trying to talk to there corporate office but have been unable to reach a real person.

Bottom shower door not secured at time if installation. Was told it would be repaired, never heard from again.

Now door off track and I can't repair it